filing a repair request

The following will give you an overview of which repairs in and around your room will be taken care of by Gapph, and which you will have to do yourself. You can notify Gapph that a repair is needed by filing a reparation request in your myvillex account on your My Villex account, where you can also check the status of your request.
As soon as we received your repair request, we will forward it to the repair company we work with. You will receive an instruction mail from us. Students need to call the repair company directly, to set up an appointment which suits their schedule.

Please do not forget to inform Gapph about your repair request. We would like to know when the repair request has been solved.

The following schedule is for all locations except Bachtensteene Campus.
View list of repairs

How does a repair request for Bachtensteene works?
Bachtensteene is the only campus without a 'An Advance Pluspakket'. That means that small repairs are not included. Students need to solve this themselves. Please see below a few examples;
-Replacing a light(bulb)
-Fixing a loose door handle
-Securing a toilet seat
-Hanging up shelves

For the big repairs, you can of course let us know. Please see below a few examples;
-Heating does not work
-Leak in the bathroom of kitchen
-No hot water

The owner of the Campus will contact you directly, to set up an appointment which suits your schedule. It is important that we have your mobile phone number. Last but not least, make sure to inform us as soon as the repair has been resolved.

Important: It is important to note that the repairs covered by your rent will only be carried out without additional costs for the tenant(s) if it is not due to negligence or fault of the tenant(s). If something needs to be repaired/replaced due to negligent maintenance, the costs will also be for the tenant(s).
This list, while extensive, is not 100% exhaustive. That means that in any other instance where there's uncertainty, it is wise to consult your tenancy agreement and its general terms and conditions before you ask Gapph to repair it for you. This way, you avoid surprise costs. If the costs regarding the reparation will be for the student themselves, Villex will of course let you know beforehand. For
example, if you locked yourself out of the room and you need Gapph to send someone by to (break)open your door.